Our Customers
Customer Service
American Electric Power is one of the largest electric utilities in the United States, delivering electricity to more than 5 million customers in 11 states.

Customer service is provided through AEP's regional utilities. Please enter your ZIP Code to go to the correct web site.

Zip Code:
Example: 12345
AEP Ohio

AEP Ohio serves customers in Ohio and the Wheeling area of the northern panhande of West Virginia.

Appalachian Power

Appalachian Power serves customers in West Virginia, Virginia, and Tennessee.

Indiana Michigan Power

Indiana Michigan Power (I&M) serves customers in Indiana and Michigan.

Kentucky Power

Kentucky Power serves customers in eastern Kentucky.


Public Service Company of Oklahoma (PSO) serves customers in Oklahoma.


Southwestern Electric Power Company (SWEPCO) serves customers in Louisiana, Arkansas, and East Texas.

AEP Texas

AEP Texas is the energy delivery (wires) company for customers in the deregulated Texas marketplace.

National Account Customers

If you are a national account customer (facilities in multiple states acress the AEP system) you can access your account information through

Use of this site constitutes acceptance of the AEP Terms and Conditions. View our Privacy Policy. © 1996-2014 American Electric Power. All Rights Reserved.
Try Paperless Billing Now

You already go online to do business with AEP. Try paperless billing and you can:

  • Stop waiting for the mail, Go Paperless to receive your bill!
  • Pay your bills online for free
  • Help the environment by using less paper
  • Enjoy convenience -- get online access to all of your bills

Thank you. You are signed up for paperless billing and will receive your bill notification via e-mail.

We're sorry. There was an error enrolling your account in paperless billing. For more information, contact the Customer Operations Center at (800) 672-2231.
In addition to your web password, this account has a privacy Security Code. The Security Code is a password you verbally requested with an agent for your electric account. Beginning January 7th the Security Code will be required to login. Please call our Customer Operations Center at (800) 672-2231 to verify or change your Security Code.